FAQ

Help & support

Frequently Asked Questions

Everything you need to know about our Firkin Jelly bags: material, delivery, returns, warranty, and payment.

The product

Is the Firkin Jelly water-resistant?
Yes. Our bags are made from premium water-resistant TPU, ideal for the beach, pool, travel, and everyday use.
What material are your bags made from?
From translucent premium TPU with a jelly effect: a flexible, lightweight, and durable material, designed to last while maintaining a high-end finish.
What can the Jelly Firkin hold?
Phone, wallet, makeup, glasses, pouch, water bottle, and much more. Its size has been designed to accompany you all day long.
Does the Jelly Firkin keep its shape?
Yes. Thanks to its thick premium TPU, your Firkin Jelly maintains its iconic shape over time.
What sizes do you offer?
Two formats: the Large model for carrying everything, and the Smaller (Baguette) model, more compact, designed for essentials.
How do I care for my bag?
A simple soft, damp cloth is enough to restore its shine in a few seconds. Avoid abrasive products and sources of strong heat.
Can I customize my bag?
Yes! Add one or more charms from The Charms collection (from €7.99) for a style that suits you.
Are the colors true to the photos?
We make every effort to ensure faithful visuals. A slight variation may appear depending on your screen's settings and brightness.

Order & delivery

What are the delivery times?
Your order is shipped within 48 hours after payment validation. Delivery is then estimated between 5 and 11 business days, potentially up to 14 business days depending on the destination and carrier.
Is delivery free?
Yes, delivery is free on all our orders.
Do you ship internationally?
Yes, we ship to metropolitan France as well as internationally.
How can I track my order?
A tracking number will be sent to you by email upon shipment. You can track your package at any time from our tracking page
Can I modify or cancel my order?
Contact us as soon as possible at contact@firkin-jelly.com: as long as the order has not been shipped, we will do our best to modify or cancel it.

Returns & warranty

Can I return my bag?
Yes. You benefit from our 30-day money-back guarantee after receipt to request a return, in accordance with our refund policy.
How do I make a return?
Email us at contact@firkin-jelly.com with your order number: we will provide you with instructions and the return address.
What does the Firkin Jelly warranty cover?
If your bag has a manufacturing defect, our team will quickly process your request to find the best solution.
When will I be refunded?
After receipt and verification of your return, the refund will be processed within 14 days, using the same payment method as used for the order.

Payment & customer service

Is payment secure?
Yes. All transactions are protected by a fully secure and encrypted payment system.
What payment methods do you accept?
Major credit cards as well as secure payment methods offered at checkout.
How do I contact your customer service?
Our team is available by email at contact@firkin-jelly.com and will assist you before, during, and after your purchase.

Can't find your answer?

Our team will be happy to assist you, before and after your order.

Contact uscontact@firkin-jelly.com